Thing 16: What is coaching and how can I use it?


In Thing 16, you will explore how you can use coaching approaches and conversations to help you be more effective in your day-to-day interactions.

Open Badge information

Open Badge: SSSC 23 Things Leadership – Thing 16: What is coaching and how can I use it?

You may find it helpful to complete Things 1-4 before starting Thing 16.


Scotland’s social services need effective leadership at all levels of the workforce, as well as citizen leadership from people who access support and their carers. The vision for leadership at all levels in social services means that everyone has a leadership role to play. Your leadership skills can make a real difference to the service you deliver, and the outcomes for people who experience the care and support you provide.

Coaching is an empowering way of supporting people to reach their potential. Using coaching skills in early learning and childcare can develop your own and others’ leadership effectiveness whilst improving relationships, self-efficacy and motivation.

Coaching is a developmental approach to working and interacting with other people.  It can help people develop their personal capabilities, interpersonal skills and capacity to understand and empathise with others.  Coaching can help people feel more empowered to make a difference and improve their own effectiveness.

Mentoring is also a way to provide support, advice and guidance in a relationship which is confidential, open and non-judgmental and where the mentor listens and asks questions which help the mentee to reflect on their own development.

The SSSC Coaching Learning resource has content that is suitable for people with various levels of coaching knowledge and skills from none to very experienced.


1. Download and read through section 1 of the SSSC Coaching Learning resource.

2. Work through the reflective questions in section 1.

3. Write at least 200 words to tell us how you plan to do something differently as a result of your learning about coaching.

You can provide the statement on the Open Badge application form or provide a link to your own *blog/portfolio. You may find it helpful to look at Recording Your Learning and Reflecting on Leadership.

*If you want to use a blog or ePortfolio entry as evidence, you might find our guide to preparing and publishing your evidence useful.

Click here to access helpful resources for Thing 16